SOLUTION / SUPPORT PORTAL
IntegratedSupport Portal
Manage all your locations, order equipment, and coordinate support from one powerful dashboard. Streamline operations and empower your team.
The Support Portal brings together everything you need to run a multi-location StreamVue deployment. From real-time system monitoring to equipment ordering and collaborative ticketing, every tool you need is in one place. Reduce overhead, improve response times, and give your team the visibility they need to succeed.
The Board
Everything You Need in One Place
A comprehensive platform for managing your entire StreamVue deployment
INBOX
02Multi-Location Dashboard
View and manage all your venues from a single unified interface. Track equipment status, content distribution, and system health across your entire network.
Direct Equipment Ordering
Order replacement devices, expansions, and accessories directly through the portal. Streamlined procurement with pre-configured hardware.
IN PROGRESS
02Collaborative Ticketing
Create, track, and resolve support tickets with your team. Full visibility and collaboration features ensure nothing falls through the cracks.
Team Management
Assign roles and permissions to team members. Control access levels and delegate responsibilities across your organization.
RESOLVED
02Inventory Tracking
Monitor equipment lifecycle, warranty status, and replacement schedules. Get alerts before devices reach end-of-life.
Usage Analytics
Detailed insights into system usage, content performance, and operational efficiency across all locations.
Ticketing
Collaborative Ticket System
Work together efficiently to resolve issues faster
Shared Inbox
All team members can view and respond to support requests
Smart Notifications
Automated alerts keep everyone informed
SLA Tracking
Monitor response and resolution times
Knowledge Base
Build institutional knowledge over time
Ticket Lifecycle
Simplified Support Workflow
From problem detection to resolution in five streamlined steps
- 01
Step 01
Monitor
Real-time dashboard shows status of all locations and equipment
- 02
Step 02
Alert
Automatic notifications when issues are detected or thresholds exceeded
- 03
Step 03
Ticket
Create support tickets with full context and assign to team members
- 04
Step 04
Collaborate
Team members work together to resolve issues with shared visibility
- 05
Step 05
Resolve
Track resolution, document solution, and close ticket with metrics
Procurement
Streamlined Equipment Ordering
Order what you need, when you need it, without the hassle
Purchase Order
Priority
Pre-Configured Hardware
Equipment arrives ready to deploy with your settings already applied. No manual configuration required.
Fast Shipping
Priority fulfillment for critical replacement orders. Track shipments in real-time.
Purchase History
Complete record of all equipment purchases, warranties, and deployment locations.
Ecosystem
Comprehensive Integration
Deep integration with StreamVue ecosystem and your workflows
Equipment Management
Complete lifecycle tracking from purchase to deployment to replacement
- Order history
- Warranty tracking
- Installation records
- Maintenance schedules
Access Control
Granular permissions ensure users see only what they need
- Role-based access
- Location restrictions
- Feature permissions
- Audit logging
Case Files
Real-World Impact
See how organizations use the portal to transform operations
FILE / RTL-0050
Multi-Location Retail
A retail chain with 50 locations manages all displays, orders replacements for damaged units, and coordinates support across regional teams.
Outcome
60% reduction in procurement time, 40% faster issue resolution
FILE / RSG-0214
Restaurant Groups
A restaurant franchise uses the portal to standardize content across locations, track equipment warranties, and handle support tickets from individual managers.
Outcome
Centralized control, consistent branding, streamlined operations
FILE / HCN-0381
Healthcare Network
A hospital system manages digital signage across multiple facilities, coordinates IT support tickets, and maintains inventory of all display hardware.
Outcome
Complete visibility, proactive maintenance, efficient resource allocation
Status / Resolved
Ready to Streamline Your Operations?
The Support Portal is included with all StreamVue deployments. Start managing smarter today.